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Text mining � analogous to Data mining
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Compare
�word patterns� instead of buying patterns
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Examine
unstructured data (outside DBs) such as
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email,
corporate portal (Web) pages, help files, Word
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documents,
Excel spreadsheets, etc.
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Identify
patterns, hence information and knowledge,
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that the
company didn�t know it knew!
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One of
the tools of �knowledge management�
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