Information Technology Services (ITS)
Information Technology Services (ITS) provides access to a wide range of technology tools and services. For help or support, drop in at one of the ITS Service Desk locations in the University Library or Husted-002, email [email protected], or call (518) 442-3700. Visit us at www.albany.edu/its.
• UAlbany WiFi provides wireless access in buildings and areas across all three University campuses. ResNet WiFi is available in all on-campus housing.
• Blackboard is the University’s online learning management system. It can be accessed from any mobile device and is used for assignments, discussion boards, class materials, posting grades and much more. A Blackboard section is automatically created for every course each semester.
• UAlbany Mail is used by the University as an official means of communication, and often includes important notifications and safety information. Among its many useful features are an integrated calendar and a Phish Alert to report suspicious messages.
• Cloud Storage is available via OneDrive for Business, providing safe, secure storage for documents and photos that can be accessed from anywhere with an Internet connection. This free service is fully integrated with UAlbany Mail and other Office 365 software.
• Web Conferencing with Skype for Business is used to connect with classmates, colleagues or friends and family on any personal device.
• Mobile apps are available for all Office 365 software.
• The ITS Software Catalog provides information on installing Microsoft Office 365 software on up to ten personal devices free of charge. Additional software is available to members of the campus community at discounted prices. Visit the ITS Software Catalog for more information.
• Information Security is very important. Accounts and personal information should always be protected. The University never asks for passwords. Two-step login is currently required for students and available to faculty/staff. All members of the campus community are strongly advised to exercise caution handling unexpected email attachments and embedded links. If any information claiming to come from the University doesn’t point to albany.edu, it isn’t true!
• askIT is the ITS Knowledge Base that provides information, instructions, and other self-service features on a wealth of campus IT services and resources.
• Computer Training for Microsoft Office 365 software is available on the Training and Instructional Materials page in askIT. ITS offers training on Blackboard, classroom technology, and other areas. Visit the ITS website or UAlbany Events Calendar for scheduled training dates and details.
For more information on Information Technology Services, visit www.albany.edu/its.
