What is an authorized user account?
Authorized user accounts allow students to give parents, guardians and other designees access to their student account information on UAlbany’s E-Pay website.
Parents, guardians and other designees can then use their authorized user account to view and pay their student’s bill, set up a recurring payment or enroll the student in a payment plan.
Authorized users receive emails when bills are ready to be viewed and can also sign up for text message reminders.
How do I set up an authorized user account?
Students should sign into E-Pay, click the “Authorized Users” tab and follow the provided instructions.
Once the student creates an authorized user account, their designee will receive two emails – one with their username and another with their password for the E-Pay website.
Visit our Get Started with E-Pay page to learn about your online payment options, as well as how to resolve unpaid balances and appeal late fees.
Questions or concerns? Contact Student Financial Services in one of three ways:
- Call 518-442-3202.
- Submit a ticket. Admitted and current students should log into our ticketing system to request assistance. All other users must create a guest account to access the ticketing system.
- Make an appointment. Beginning the third week of each semester, students can make an appointment with a financial aid advisor using EAB Navigate.
How to Set up an Authorized User