Emergencies

Why do we direct you to call campus police? 

• UPD can dispatch Five Quad Volunteer Ambulance Service or another local emergency medical services squad.

• UPD officers are trained in CPR administration, Narcan/Naloxone usage and crisis response. 

Students who call 911 in an emergency where alcohol and/or drugs are involved are not subject to disciplinary sanctions, per the UAlbany’s Good Samaritan 911 Policy. 

If you have an urgent mental health concern and need to speak with a mental health professional immediately, call Counseling & Psychological Services (CAPS) at 518-442-5800 any time of day or night.   

• During clinic hours, please ask to speak to a CAPS psychologist and let us know it’s urgent. 

• After hours, please select Option 2 to speak with a mental health professional. 

If you’re unsure whether the situation is urgent, we encourage you to call CAPS to consult with us. We are here to help. 

You can also connect with crisis counselors through the following 24/7 resources: 

• Capital District Psychiatric Center Crisis Unit & Mobile Crisis Team: Call 518-549-6500 

• 988 Suicide & Crisis Lifeline: Call or text 988

• Crisis Text Line: Text HOME to 741-741 

• The Trevor Project’s LGBTQ+ Lifelife: Call 1-866-488-7386 or text START to 678-678 

• The Network / La Red: Call 800-832-1901. This is an English/Spanish, LGBTQ, kinky and polyamory competent resource.

If you’re dealing with COVID-19 related stress, you can call the New York Project Hope Emotional Support Hotline at 1-844-863-9314 between 8 a.m. and 10 p.m. seven days a week.