Employment Opportunities

Exceptional opportunity for someone to grow their experience in customer service, business administration, transaction access technology, and data management analytics within a collaborative and dynamic campus ID card finance office.  Responsibilities involve work with customers, general office administration, transaction processing, data entry, and practical technology use and troubleshooting. Starting hourly wage range is $19 - $32 per hour.

Minimum qualifications include an associate degree (lesser degree may be substituted with relevant experience), and at least two years of experience with similar responsibilities.  Candidate must be eligible to work in the US.

University Auxiliary Services at Albany, Inc. (UAS), is a 501(c)(3) nonprofit corporation that invests in and provides services to enhance the educational, research, learning and living experiences of the University at Albany community. UAS offers a full and generous benefits package including paid holidays, vacation, sick and personal time as well as medical, dental, vision, group term life, long term disability, retirement, financial planning, and wellness options with this full-time position.

Qualified candidates must send their resume and cover letter including salary expectations to [email protected]. Phone inquiries will not be accepted. Resumes will be accepted until the position is filled. University Auxiliary Services at Albany, Inc. does not discriminate in the administration of any of its employment on the basis of sex, age, race, color, religion, national origin, marital status, veteran status, disability, sexual orientation, gender identity, pregnancy, genetic information or any other basis protected by law.
 

Job Summary:

Under the supervision of the Director of ID Card Services, the Administrative Associate for ID Card and Finance performs skilled information processing and customer service for the UAS ID Card, Finance and Business Administration office.  Specific responsibilities include but are not limited to: front line customer service interactions and ID Card issuance, answering telephones, complaint resolution, administering customer service programs, assisting with the training, support and guidance of student assistants, processing ID card associated door access requests, programming and monitoring door schedules, troubleshooting ID Card and Mobile ID related transaction and access issues.  Additional responsibilities involve programming and running both standard and custom reports for data reporting, analysis, and visualization.  Auditing and coding cash receipts and disbursements, inputting accounts payable vouchers, entering and maintaining student and third party employee records in the payroll system, and distributing and/or filing documents may also be expected. 

Further, the Administrative Associate for ID Card and Finance supports UAS by performing other functions as required.

Supervisory Responsibilities:

N/A

Primary Responsibilities:

• Effectively opens and closes the  ID card desk daily in accordance with all UAS and University policies
• Monitors UAS ID card email and telephone, appropriately responds to and/or forwards issues as needed.
• Addresses customer service complaints when necessary and appropriately escalates issues as needed
• Anticipates potential customer service challenges and proactively strategizes solutions and collaboratively implements changes 
• Efficiently and appropriately issues ID Cards and temporary cards to students, employees, contractors and vendors based on  UAS and University policies and procedures 
• Assigns or removes patron door access according to UAS and University policies and procedures
• Monitors automated scheduling of door security and makes appropriate manual updates based on requests and needs
• Adds, removes or changes meal plans and stored value credit funds according to UAS and University policies and procedures, processes refund requests as approved
• Approves or declines ID photos submitted online
• Efficiently and appropriately applies funds and access to CSGold patron accounts based on UAS and University policies and procedures
• Accepts, processes and documents finance deposits
• Completes data mining and analysis projects as assigned including but not limited to standard reports, custom reports, spreadsheet creation and data visualization.
• Places service calls for ID Card and office technology as appropriate and effectively troubleshoots issues, escalating problems to higher levels as appropriate and required 
• Maintains appropriate inventory level of ID card supplies and oversees security of these supplies, including card stock ordered by the Director
• Monitors and maintains assigned shared drive and knowledge information (i.e. Podio, Wiki) files
• Receives incoming mail and faxes; distributes to staff and handles financial deposits as needed.
• In coordination with the UAS Director of Communications, provides prizes to students for UAS marketing initiatives and coordinates other donation distributions including but not limited to beverages.
• Assists with the preparation and programming of devices as assigned
• Monitors student completion of assigned tasks, appropriately providing guidance and escalating concerns to a higher level
• Effectively completes financial accounting tasks as assigned
• Effectively completes payroll and benefits administration tasks as assigned
• Supports UAS by performing other tasks and functions as needed 

May Also Include:

• Assistance with onboarding WebManager services to departments for access portal
• Assistance with Mobile ID troubleshooting and development
• Assistance with GET ordering system
• Assistance with Point of Sale and Credit Card Acceptance hardware and software

Technical Skills:

•  Accurately enters, completes, maintains, and files documentation as required for finance, administration and ID card customer service transaction and functions
• Learns and maintains current working knowledge of:
  • Office software including word processing, emails/calendar, spreadsheet and data visualization software including but not limited to Word, Excel,Outlook, Python and SQL.
  • The CS Gold system, register, and peripheral technologies such as card printers and access equipment at ID card desk
    All technologies required for assigned duties (i.e. Podio, MAS90, Paylocity, online benefit tools)
  • Legal, company and University policies that impact assigned finance, administration and ID card customer service functions

Customer Service Responsibilities

• Greets visitors, answers telephones, responds to standard inquiries providing  information about UAS  services, financial protocols and  directing calls and questions  to the appropriate  higher level
• Provides front line support for UAS Departments, University Departments, and contractors/vendors for assigned ID card, finance and administration services, including the provision of accurate information
• Responds to customer inquiries regarding financial transactions and ID card service offerings, balance inquiries and UAS programs and policies by providing prompt, friendly and professional customer service at all times
• Facilitates good working relationships between University Departments and UAS to ensure excellent customer service is provided, including the effective communication of timelines and important ID card, finance and administration dates
• Communicates issues and responses to higher level management appropriately before and after handling front line questions
• Maintains complete records of all ID card, finance and administration non-standard interactions for future reference

Communication Skills

• Maintains professional, clear, and courteous communication with patrons, departments, and other staff members.
• Communicates effectively on a non-verbal level, dressing appropriately for professional work and events, maintaining eye-contact and appropriate posture
• Listens effectively, and seeks to understand.  Demonstrates the ability to start conversations, asks relevant questions, obtains information, shows interest in others, seeks support and/or agreement, and tests understanding before providing input, feedback and/or solutions.
• Verbally communicates effectively, using appropriate voice level for various environments, being mindful of surroundings and the presence of others.  Speaks clearly and adapts content to the receiver’s level of knowledge.
• Writes effectively, using  proper grammar, punctuation, spelling, sequencing and detail for informal and formal communications such as project notes, emails, timelines procedures,  instructional materials, diagrams, graphs, spreadsheets, and tables (data analysis and visualization)
• Collaborates effectively with all UAS departments
• Continually seeks opportunities to develop strong interpersonal skills and communication skills

Physical and Other Requirements:

• Occasional lifting of up to 25lbs
• Extended periods of computer use
• This is an in-person position; attendance is essential

Required Knowledge, Skills, and Abilities:

• Ability to communicate effectively at all levels of the organization (oral and written)
• Ability to work with a culturally and linguistically diverse population 
• Ability to work both collaboratively and independently with limited supervision 
• Ability to prioritize tasks and manage time effectively 
• Ability to conduct basic research
• Ability to mine, analyze, and visualize data
• Demonstrated commitment to customer service and troubleshooting skills
• Demonstrated strategic and analytical thinking skills
• Demonstrated proactive approach to learning and development
• Demonstrated proactive approach to problem identification and resolution
• Proficiency in job related computing applications

Required Qualifications:

• Associates Degree in Business, Finance, Accounting, Computer Science or related field
• Two or more years of relevant experience (lesser degree with additional relevant experience will be considered)
• Proficient in Microsoft Office applications; specifically Microsoft Excel, Outlook, and Word
• Must be authorized to work in the United States

Preferred Qualifications:

• Bachelor’s Degree in Business, Finance, Accounting, Computer Science or related fields
• Notary Public 
• Experience with computer hardware, operating systems, SQL/CRUD programming, 
• Experience with CSGold or other ID Card and access system 
• Experience with Sage/Sage 100 or other financial transaction processing systems
• Experience with Podio or other project management or work order systems
• Experience in a higher education environment
• Campus meal plan experience

This job description in no way implies that the duties listed here are the only ones you can be required to perform.  As an employee you are expected to perform other tasks, duties and training as directed by your supervisor or other UAS senior administrators.

Distinctive on-campus leadership opportunity for someone with experience in hospitality services, contract management, and renovation projects.  Responsibilities include oversight of several contracts and vendor relationships, assigned facility renovations, construction projects and fixed asset management related to dining, vending and other services provided by contracted third party vendors. Starting annual salary $88,500 – $115,056.

Minimum qualifications include a bachelor’s degree (lesser degree may be substituted with relevant experience in food service management or quality assurance field), five or more years of food service or other relevant operations experience, demonstrated ability to effectively manage a team and/or direct reports, and experience with inventory management, inspection, and/or quality control management as well as Microsoft Excel or similar data base technology.  Candidate must be eligible to work in the US and have a valid driver’s license and the ability to travel efficiently between multiple locations.

University Auxiliary Services at Albany, Inc. (UAS), is a 501(c)(3) nonprofit corporation that invests in and provides services to enhance the educational, research, learning and living experiences of the University at Albany community. UAS offers a full and generous benefits package including paid holidays, vacation, sick and personal time as well as medical, dental, vision, group term life, long term disability, retirement, financial planning, and wellness options with this full-time position. 

Qualified candidates must send their resume and cover letter including salary expectations to [email protected]. Phone inquiries will not be accepted. Resumes will be accepted until the position is filled.

Job Description:
Under the supervision of the Executive Director, the Director of Operations & Contracted Services provides skilled professional support and leadership for the UAS contracted service operations on campus.  Responsibilities include oversight of several contract relationships on campus with vendors, ensuring that contract standards, including but not limited to food quality, service and safety are maintained for dining, vending, storage, laundry and other related services, overseeing assigned facility renovations and construction projects, and supports the Executive Director by performing other functions as required.

Supervisory Responsibilities:  Contracted Operations Manager, student employees and administrative support staff.

Primary Responsibilities:

• Manages UAS related contract services, including but not limited to, dining services, vending, student storage, linen, laundry, and MicroFridge to ensure operational contract compliance, with emphasis on food safety, physical safety, equipment maintenance, facilities maintenance, fixed asset management and customer service.
  • Visit and assess operations (dining, vending, laundry etc.) daily including, evenings, weekends, and special events
  • Coordinate the development, review, revision, and implementation of operational standards, policies, procedures, and audits in collaboration with UAS co-workers, UAlbany departments, and contract partners
  • Maintain record of vendor equipment locations and verify conditions/operability, including but not limited to vending and laundry
  • Assist with inventory of contractor owned equipment
  • Reviews menus for standards and contract compliance
  • Assists to analyze customer feedback and recommend improvement actions
  • Assist to audit benchmark safety, quality, and customer service
  • Assist to audit and benchmark pricing
  • Analyzing participation reports, identifying improvement opportunities, trends, and budgetary considerations
  • Coordinate vendor support and compliance with University sustainability initiatives

• Manages all assigned employees by providing training, work priorities, direction, oversight, scheduling, and accountability including the monitoring and evaluation of work performed. Ensures that policies and procedures are maintained, and that constructive counseling and disciplinary action is effectively administered
  • Effectively coaches, mentors, and empowers direct report employees
  • Effectively delegates responsibility and holds direct report employees accountable
  • Encourages feedback from direct report employees and effectively uses feedback
  • Fosters a spirit of teamwork among direct report employees
  • Utilizes UAS performance management process and tools to set employee goals and    measures employee effectiveness
  • Assists direct report employees to identify appropriate development opportunities
     
• Assists with annual budget preparation and financial analysis
• Manages the preparation and maintenance of reports necessary to carry out the functions of the department
• Assists in coordination and facilitation of renovation and construction projects with University at Albany, consultants, and contractors
• Assists in reviewing construction documents (i.e. designs, renderings, diagrams, and blueprints,) for productivity, cost, aesthetics, customer appeal, energy, and labor efficiencies
• Assists in developing Request for Proposals, contracts, and amendments, negotiating contracts, and resolving contract management issues
• Assists with development of annual meal plan rates
• Assists with identification and assessment of new business opportunities consistent with UAS’s mission
•  Identifies and communicates program improvement opportunities to UAS administration and contract partners
• Oversees the food service equipment inventory process and identifies equipment replacement needs
• Develops and implements an equipment replacement plan for laundry and vending
• Provides oversight and direction to department employees to meet UAS’s and UAlbany’s mission
• Coaches, mentors, trains, and empowers department employees. Delegates responsibility and expects accountability and regular feedback from department employees
• Fosters a spirit of teamwork among department employees to meet UAS’s customer service, communication, and contract management standards
• Leads employees by using a performance management and development process that measures employee effectiveness and includes goal setting, feedback, and identification of professional development opportunities
• Assists in recruiting, interviewing, selecting, and hiring department employees; developing and revising job descriptions; revising employee evaluation program; and conducting employee evaluations
• Serves as staff liaison to the UAS Services Committee
• Exercises discretion and independent judgment that are financially responsible, accountable, justifiable, and support UAS’s policies, procedures, and mission services
• Supports the Executive Director in performing other functions as needed

Technical Skills:

• Maintains advanced working knowledge of kitchen equipment and equipment trends
• Stays abreast of new developments and regulations related to health, dining operations, vending services, equipment, technology, management principles, project management, and customer trends
• Maintains current knowledge of food and beverage regulations
• Maintains current knowledge of University regulations and protocols that impact service contracts
• Maintains working knowledge of inventory software and systems
• Maintains intermediate knowledge of spreadsheet software including the ability to develop spreadsheets for the purpose of analyzing, reviewing, and presenting information
• Maintains basic knowledge of software used to report transactions and analyze data for contract compliance (CSGold Reporting and contract partner interfaces)

Customer Service Responsibilities:

• Develops and maintains relationships with UAlbany departments, educational institutions, professional organizations, and government agencies to ensure program compliance and identify continuous improvement opportunities
• Acts as a liaison between contract partners, University departments, and UAS for matters related to equipment, daily operations, transactions, and services
• Addresses customer concerns, appropriately forwarding cases to UAS directors if needed and provides follow up to ensure resolution
• Anticipates potential customer service challenges and proactively strategizes solutions and collaboratively implements changes
• Assists to coordinate contractor and auditor parking, ID Card, and building access
• Assists to coordinate, plan, and oversee UAS supported special events and services as assigned

Communication Skills:

• Communicates effectively on a non-verbal level, dressing appropriately for professional work and events, maintaining eye-contact and appropriate posture during interactions
• Listens effectively and seeks to understand.  Demonstrates the ability to start conversations, asks relevant questions, obtains information, shows interest in others, seeks support and/or agreement, and tests understanding before providing input, feedback and/or solutions.
• Verbally communicates effectively, using appropriate voice level for various environments, being mindful of surroundings and the presence of others.  Speaks clearly and adapts content to the receiver’s level of knowledge. 
• Writes effectively, using proper grammar, punctuation, spelling, sequencing, and detail for informal and formal communications such as   project notes, emails, timelines, procedures and instructional materials, diagrams, graphs, spreadsheets, and tables
• Presents effectively to classes, groups, and forums
• Demonstrates a high comfort level and effectively engages in open forums and public Q&A
• Maintains transparent communication, appropriately communicates organization information through meetings, one-on-one discussions, and appropriate email
• Collaborates effectively with all UAlbany Departments, UAS Departments and the UAS Administrative Team
• Continually seeks opportunities to develop strong interpersonal and communication skills

Physical and Other Requirements:

• Occasional lifting of up to 50lbs
• Extended periods of walking and standing
• Extended periods of computer use
• Ability to work a flexible schedule (early mornings, late nights, weekends, and holidays as assigned)
• A valid driver’s license and the ability to travel efficiently between multiple locations is essential
• This is an in-person position; attendance is essential

Required Knowledge, Skills, and Abilities:

• Knowledge and experience in food service operations management, including food production, scheduling, fulfillment, customer service, quality assurance, kitchen equipment and fixed asset management, and nutrition
• Knowledge about current trends, developments and regulations related to dining operations and equipment
• Ability to communicate effectively at all levels of the organization
• Ability to work with a culturally and linguistically diverse population
• Ability to work both collaboratively and independently with limited supervision
• Ability to prioritize tasks and manage time effectively
• Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
• Ability to multi-task and work with multiple partners/stakeholders is essential
• Commitment to customer service
• Proactive approach to problem identification and resolution

Minimum Qualifications:

• Bachelor’s degree (food service management, dietetics, or related field preferred) lesser degree with other appropriate experience will be considered
• Five or more years food service management experience
• Proficient in Microsoft Office applications; specifically, Microsoft Excel, Outlook, and Word
• Demonstrated ability to effectively manage a team and/or direct reports
• Must be authorized to work in the United States

Preferred Qualifications:

• Knowledge and experience with contracted food service operations, design, renovation, construction, and venue openings
• Fixed asset management system and software experience
• Experience in a university setting
• Master’s degree
• National Restaurant Association Foundation Serve Safe Certification
• Certified Auxiliary Services Professional (CASP) 
• Food Consultant Society International (FCSI) certification in contracting and design

This job description in no way implies that the duties listed here are the only ones you can be required to perform.  As an employee you are expected to perform other tasks, duties and training as directed by your supervisor or other UAS senior administrators.

Exceptional opportunity for someone to grow their experience in systems administration and front-end development within a collaborative and dynamic campus ID card office.  Responsibilities involve work with hardware, software, web applications, user interfaces, data analysis and frontline customer service. Starting annual salary $58,500 – $76,050.

Minimum qualifications include a bachelor’s degree (lesser degree may be substituted with comparable experience in IT related field), at least two years of experience with computer hardware, operating systems, and networking, including web applications, user interfaces, code development and programming languages.  Candidate must be eligible to work in the US and have a valid driver’s license and the ability to travel efficiently between multiple locations. Flexible hybrid schedule can be discussed.

University Auxiliary Services at Albany, Inc. (UAS), is a 501(c)(3) nonprofit corporation that invests in and provides services to enhance the educational, research, learning and living experiences of the University at Albany community. UAS offers a full and generous benefits package including paid holidays, vacation, sick and personal time as well as medical, dental, vision, group term life, long term disability, retirement, financial planning, and wellness options with this full-time position.

Qualified candidates must send their resume and cover letter including salary expectations to [email protected]. Phone inquiries will not be accepted. Resumes will be accepted until the position is filled.

Job Description:

Under the supervision of the Director of ID Card Services, the Systems Administration Developer ensures the organizations computer systems, applications, hardware, software, database, and other technology are functioning and meet the organization’s evolving needs primarily related to the ID Card system and transactions.  This includes creative problem solving, product evaluation, data analysis/visualization and integration of complex systems with an emphasis on accessibility, optimization, and security of the web applications and user interfaces as well as interactive training and direct front line customer service.  System components and integrations include but are not limited to:  CBORD CS Gold/GET/Mobile ID/Persolvent, Micros Simphony, Event Management System, PeopleSoft, HID Fargo Connect, Mercury Access Control, Sage 100 and Fixed Asset System, web apps and user interfaces.  This position provides additional support to UAS by performing other functions as required.

Supervisory Responsibilities: Occasional front desk and student supervision, but no direct reports.

Primary Responsibilities:

• Customize and maintain web applications and user interfaces including the development of code that can serve as the foundation for future projects and modifications.
• Assists with planning and programming in the campus ID Card system, door access, and user groups, meal plans, debit credit accounts (SV&C), and schedules in conjunction with University Departments, contractors, and special events. Including software configuration, hardware configuration, and tests at point of use.
• Assists with staging, programming, and ensuring functionality of door access hardware for the University in coordination with University facilities, contractors, and departments.
• Assists with Installing and configuring new software and modules on the server, workstations, and mobile devices, including communication with ITS, CBORD, and other service providers as necessary.
• Runs and recommends edits to reports for CSGold.
• Assists with Troubleshooting hardware, software, network, and logical issues involved with UAS’s IT assets (Sage, CSGold, Micros, computer workstations, cell phones, i-pads, etc.) and card system linked equipment (vending machines, printers, GET).
• Verifies and reconciles facts and figures for accurate reporting.
• Process returns of defective equipment.
• Supports UAS by performing other tasks and functions as needed.

Technical Skills:

• SQL and Database Skills
  • Basic – Create, Read, Update, Delete (CRUD) operations for records
  • Intermediate – Table, field, key, and view creation, manipulation, and alters
  • Advanced – Trigger and Procedure setup and maintenance for business logic
• CSGold Administration
  • Basic – User, Patron, Meal Plan, SV&C, Schedule, Calendar, Flag, Term, & Batch Jobs
  • Intermediate – TPS Nodes, Equivs, Code Map, Fund Pool, Discount, Alarms, & Imports
  • Advanced –Batch Que, Media, Cardlink, Interface & other configurations
  • Advanced – Custom Entitlements, table editing, integrating custom scripts, & ISO8583
• Maintains advanced working knowledge of spreadsheet software, including the ability to customize complex spreadsheets for the purpose of analyzing, reviewing, and presenting information
• Fluency in programming languages including but not limited to CMD, PERL, XML, Javascript, CSS, PHP, and HTML.
• Maintains current knowledge of university systems, regulations and protocols that impact or are impacted by ID Card Office operations and technology
• Intermediate working knowledge of PeopleSoft and student account billing software.

 Customer Service Skills:

• Provides training and support to front line employees for optimal customer service.
• Handles customer interactions upon escalation for resolution, and appropriately forwards cases and information to the next level; following up as necessary to ensure customer has received resolution.
• Enforces and maintains a positive experience for all patrons interacting with the ID Card Department
• Provides backup support to the ID Card Customer Service Representative as needed
• Organizes system projects by discovering or interpreting deadlines, costs, and hardware/ software specifications to allow for successful completion of projects, which allows for improved service.

Communication Skills:

• Communicates effectively to distribute duties for door access group, schedule, meal plan, and SV&C account assignment tasks and other system and account maintenance tasks to the ID Card Office Customer Service Associate and student staff; assisting with application as needed.
• Maintains professional, clear, and courteous communication with patrons, departments, and other staff members.
• Communicates effectively on a non-verbal level, dressing appropriately for professional work and events, maintaining eye-contact and appropriate posture during interactions.
• Listens effectively, and seeks to understand.  Demonstrates the ability to start conversations, ask relevant questions, obtain information, shows interest in others, seeks support and/or agreement, and tests understanding before providing input, feedback and/or solutions.
• Verbally communicates effectively, using appropriate voice level for various environments, being mindful of surroundings and the presence of others.  Speaks clearly and adapts content to the receiver’s level of knowledge. 
• Estimates and schedules project deadlines and tasks accordingly. Notifying administration of potential pitfalls or great success stories.
• Writes effectively, using  proper grammar, punctuation, and spelling for informal and formal communications that include but are not limited to:  project notes, emails, project timelines and updates, proposals, procedures and instructional materials, diagrams, graphs, spreadsheets, tables, and basic presentations.
• Collaborates effectively with other people and departments
• Continually develop strong interpersonal skills to improve communication for all ID Card Office related interactions.

Physical and Other Requirements:

• Occasional lifting of up to 50lbs
• Must be able to work on a ladder
• Extended periods of computer use
• A valid driver’s license and the ability to travel efficiently between multiple locations is essential
• Ability to work a flexible schedule (position requires 24/7 system support on a rotating basis)
• This is an in-person position; attendance is essential. Occasional remote work may be approved.

Required Knowledge, Skills and Abilities:

• Knowledge and experience customizing and maintaining web applications and user interfaces including the development of code
• Fluency in programming languages including but not limited to SQL, CMD, PERL, XML, Javascript, CSS, PHP, and HTML.
• Excellent verbal and written communication skills with the ability to communicate effectively at all levels of the organization
• Ability to work with a culturally and linguistically diverse population
• Ability to work both collaboratively and independently with limited supervision
• Ability to prioritize tasks and manage time effectively
• Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
• Ability to multi-task and work with multiple partners/stakeholders is essential
• Ability to collaborate with other units and business partners in the installation, repair and maintenance of systems and equipment
• Proficiency in job related computing applications
• Commitment to customer service
• Proactive approach to problem identification and resolution.

Mandatory Qualifications:

• Bachelor’s degree in Business Applications or Computer Science, or Bachelor’s Degree with comparable experience in IT related field.
• At least two years of experience with computer hardware, operating systems, and networking, including web applications, user interfaces, code development and programming languages.
• Must be authorized to work in the United States.

Preferred Qualifications:

• Higher level degree
• Experience in basic accounting and cash handling
• Experience in Web App front end development
• Campus card systems experience
• Help desk technical support experience
• Experience with CBORD CSGold system programming and card reader equipment.

This job description in no way implies that the duties listed here are the only ones you can be required to perform.  As an employee you are expected to perform other tasks, duties and training as directed by your supervisor or other UAS senior administrators.